Resolve Crash Catcher displaying while using QuickBooks for Mac

QuickBooks Mac Support

Perform several solutions to resolve Crash Catcher while using QuickBooks Desktop for Mac.

Important: Please make sure to send the crash report that is presented by the Crash Catcher. Include as much detail as possible for the steps you took before the crash occurred.

Solution 1. Update to the latest release

  1. Open QuickBooks.
  2. On the taskbar at the top, go to QuickBooks Check for QuickBooks Updates.
  3. If you don’t have the latest release, follow on screen prompts to install.

Solution 2. Verify the integrity of the company file

  1. Go to File Utilities Verify Data.
  2. If a problem is detected:
    1. Go to File Utilities Rebuild Data.
    2. Run the Verify Data from step 1 one more time.
    3. If it still fails, restore a backup or contact technical support.

Solution 3. Safe Boot

  1. Shut down the computer.
  2. Press the Power button, then press and hold the Shift key on your keyboard until you see your Desktop.
  3. Open QuickBooks and perform the same task you were trying to complete before the Crash Catcher appeared.

Note: If you’re unable to reproduce the problem in Safe Boot, this might indicate a conflict between QuickBooks and something installed on your computer. If the issue persists in normal startup, consult an IT professional. To return to normal startup, reboot the computer without pressing any keys.

Solution 4. Add New Mac OS user

  1. Open System Preferences.
  2. Select the Users & Groups icon.
  3. Select the + button to add a new user with Administrator permissions.
  4. Log in with this new user.
  5. Open QuickBooks, then try to reproduce the issue.

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